Return & Exchange Policy 

We do not allow refunds at this time. Items can be sent back for store credit or exchange only. Our policy is valid for a period of 30 calendar days from the date of the purchase. If you would like to exchange or receive a store credit during this period, you may do so provided the conditions below have been met. Please note that if the period of 30 days has lapsed, we can't, unfortunately, allow you to return the item.

Exchange Requirements 

The following criteria must be met to qualify for an exchange or store credit:

• Product must be in original packaging 
• Product must be unused  
• Product must not be purchased during a final sale promotion

In order to ensure the above criteria has been met, all exchanges will be inspected. If the product does not meet the listed criteria, we reserve the right to not allow the return.

Proof of purchase 

To complete your return, we require a receipt, purchase order or proof of purchase from our website. Please note that without the proof of purchase, we will not be able to start a return.

Return Labels

The cost of the shipping label will be deducted from the store credit amount at the time of the return. USPS return labels are sent via e-mail or can be downloaded after the return/exchange is approved.

Sale Purchases

All Final Sale items cannot be returned or exchanged. 

Items purchased during the following sales are ineligible for return and are final sale: Last Chance Sales, Black Friday, and Cyber Monday Sales. Orders placed during these sales can't be cancelled, changed, or edited.

Contacting us

If you have any comments or questions regarding the return policy, we encourage you to contact us using the details below:

info@waawees.com