Frequently Asked Questions

Quality

  • Yes, all of our pieces are tarnish free! One thing that’s important to us when creating jewelry is to make sure you are able to sleep, swim, and sweat in any piece you get.

  • All of our pieces are 14K gold-plated and sterling silver.

  • Cleaning your jewelry frequently is important, especially if you’re showering, sweating, or swimming in your pieces. Please visit our Jewelry Care page to learn more.

Shipping & Production

  • We typically ship within 1-2 business days.

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  • At this time, we are only shipping within the United States.

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Returns & Modifications

  • The WaaWees team strives for top customer service and wants all customers to be satisfied with their purchase. We offer returns or exchanges on any unworn pieces. Please message info@waawees.com with your order number and contact information to start your return process.

    *Orders from final sale items are not eligible for returns or exchanges.

  • Please email info@waawees.com to handle any cancellations as long as the item hasn’t been shipped.

Influencers & Ambassadors

  • We are working on an influencer program and will reach out to you if you’re a good fit! We do have ambassador program and you can apply for it through the link on our ambassador program page!

  • We have two programs: Our influencer program and am ambassador program. The influencer program is designed for creators to receive jewelry in exchange for content. If accepted, we will send over a an influencer campaign brief with different tiers to choose from. Our ambassador program is open to anyone who has a love for jewelry. You can apply here. Once accepted you will be given an affiliate code and will be able to post about the pieces you purchase with a link to start receiving commission!

Still have questions?

Please contact us if you have any unanswered questions and our customer service team will help.